FAQ

Frequently Asked Questions & Customer Service

We're happy to help in anyway we can! For answers to your questions and concerns, please take a look at the FAQ below!

Frequently Asked Questions

When will my order ship?

Dutchgrown.com times its shipments from Holland so that our product arrives at the proper planting time (depending on climatic conditions) for each area of North America. We take advance reservations, and then just as soon as the crops are harvested, our staff makes an on-the-spot selection of the finest bulbs available to fill those reservations. Our shipping season: August until October. You get an e-mail from Dutchgrown.com when your order is shipped from Holland. Shipping from Holland generally takes about 3 to 4 weeks (temperature controlled). The type of product you order or the weather in our area or yours may affect the anticipated shipping schedule.

Unfortunately, we are unable to offer a specific delivery day. However, we can put a note on your parcel asking the carriers to leave in a safe place or try a neighbor. We can also arrange for your parcel to be delivered to an alternative address.

How do I place an order?

Step 1.	Select an individual variety as listed in the left column.
Step 2.	Click on a picture to enlarge the variety and press on the 'add to shopping cart'-button.
Step 3.	Fill in the number of units you would like to order and fill in the required fields.
Step 4.	Select a payment method by clicking on the logo and fill in the required fields.
Step 5.	After you press the confirm button you will be sent an email to confirm your order.

What forms of payment do you accept?

We accept the following forms of payment for all orders:

Visa
MasterCard
American Express
Discover

When will my credit card be charged?

Your card will be charged directly when you place an order.

How much do you charge for shipping & handling?

Dutchgrown.com works with fixed shipping/handling costs: Add 15% to total amount ordered.

Is there a minimum order size?

In order to give our customers the best price and service, Dutchgrown.com has a minimum order size of $150,-.

How and Where We Ship

Our flower bulbs are carefully inspected by the USDA. After receiving a quality-certificate they are packed and shipped to the U.S.A. in temperature controlled containers to ensure quality at arrival. We ship to the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, Canada or APO/FPO addresses.

Shipping to a Different Address

We can arrange for your parcel to be delivered to an alternative address. Just fill in the required fields when ordering.

Can I cancel my order?

Please contact us as soon as possible if you wish to cancel your order. We must receive your request at least 4 weeks (28 days) before your order will be shipped from Holland and a cancellation fee of $25 will apply. Requests to cancel orders less than 28 days prior to your requested delivery date will not be accepted and the order will be delivered as scheduled.

Have another question? Send an e-mail directly to info@dutchgrown.com