Frequently Asked Questions
FIND YOUR ANSWERS BELOW
Am I able to change my order?
Yes! You can change an order but only within 60 days after the order has been placed.
Can I change the shipping address on my order?
Yes, you can change your shipping address as long as your order has not yet been shipped out. Just email us at customerservice@dutchgrown.com with your request, your order number, and the new shipping address.
Can I cancel my order?
Yes, you can cancel your order at any time unless the order has been shipped out already. Simply email us at customerservice@dutchgrown.com with your cancelation request and please make sure to include your order number.
Requests to cancel orders less than 14 days prior to your requested delivery date will not be accepted and the order will be delivered as scheduled.
I have not received an order confirmation.
We always automatically confirm each order we receive. If you did not receive your order confirmation, make sure to check your email spam folder or otherwise it is common that there was a typo in the email address you provided. You can always email us at customerservice@dutchgrown.com with your first and last name you used on your order and we can email you the order confirmation again.
I wish for my delivery address to be different from my billing address. Is this possible?
Yes. You have the option to enter a different billing address from your delivery address during the checkout process.
Is it possible to pre-order Fall-planting bulbs in Spring?
Absolutely! At DutchGrown™ we offer Fall-planting flower bulbs such as tulips, daffodils, hyacinths, snowdrops, crocuses etc from February onwards, with delivery starting early-October. The good thing about pre-ordering is that you can plan your garden ahead of time with no risk of the bulbs you want or need selling out and becoming unavailable. Do remember though, that all bulb orders placed will be charged at the time of ordering.
