Frequently Asked Questions
DO YOU MAIL PRINTED CATALOGS?
At this time we do not have a printed catalog. Our entire product selection is exclusively online. Items that we are able to offer rotate frequently and many products are available for only a short time. Through trial and error with printed catalogs, we have found that the catalog selection is largely out of date by the time it reaches our customers and this can be frustrating not knowing which items are available to order or not. Additionally, the significant cost of printing and mailing heavy catalogs has a negative effect on our pricing. We would much prefer to have our customers enjoy an up to date selection of all products online at the most competitive price that we can offer! If you ever need assistance using our website or placing an order, please remember that you are more than welcome to send us an email to email@example.com.
DO YOU SHIP YOUR BULBS OUTSIDE OF THE USA?
DutchGrown™ delivers its bulbs within the USA, Europe and the UK.
For ordering our flower bulbs in the USA visit our website here.
For ordering our flower bulbs in the UK visit our website here.
For ordering our flower bulbs in Germany, Austria and Switzerland visit our website here.
For ordering our flower bulbs in the EU visit our website here.
HOW DO I KNOW WHAT WILL GROW IN MY AREA?
Although conditions can vary greatly from area to area, a first step would be to take a look at the USDA Hardiness Zone Map. This is the industry standard which gardeners use to determine which plants may be suitable for their climate.
WHAT IS THE MINIMUM ORDER?
We do NOT have any minimum order!
HOW MUCH DO YOU CHARGE FOR SHIPPING?
Please visit our shipping rates page with a complete overview.
WHERE DO YOU SHIP FROM?
We ship our bulbs from Hartford, Michigan and West Chester, Pennsylvania.
For custom quotations on larger quantities not listed on our website, please contact us.
WHEN WILL I BE CHARGED FOR MY ORDER?
You will be charged immediately upon placing your order on our website.
Purchase orders are accepted from approved government agencies, universities and educational institutions.
DO TULIPS COME BACK EVERY YEAR?
Tulips are not perennials. They tend to come back some years but most don't if they return every year the energy of the bulb gets less and less. So the flower gets tinier every year. If you are looking for bulbs that are easy to naturalizing you’ve got to go for daffodils, muscari, allium, snowdrops or crocus.
Darwin Hybrid tulips are the strongest tulips in the industry. These tulip varieties will come back for some years.
A link to these tulips please click here.
Here you can find a link to all our naturalizing flower bulbs.
WHAT IS YOUR GUARANTEE?
DutchGrown.com sells the healthiest and freshest bulbs and perennials available in the industry. All we sell is 100% grower’s quality - we NEVER ship tired, over-used, old dried out bulbs! All material is meticulously inspected at every stage, from diligent disease control during the growing stage through to careful handling during packaging. The quality of all products that we sell far exceeds industry standards and we hope that our high standards will bring you back to DutchGrown year after year! When planted and cared for conscientiously (adhering to basic recognized growing practices and following care instructions mentioned throughout our site), our bulbs and perennials should provide outstanding results. Please take a look at our complete Gardening Guarantee.
WHAT SHOULD I DO IF MY BULBS ARRIVE DAMAGED?
The likelihood of your shipment arriving damaged is very slim. However, if there is a problem on delivery, please contact customer service at firstname.lastname@example.org on the same day that the order was delivered and a claim will be initiated with the carrier. You will need to retain the package(s) for a minimum of 7 days, as the delivery company may want to inspect the damaged product. We are able to reship replacement product after the delivering carrier has approved the damage claim. If we are currently out of stock of that item, we will gladly offer a substitute, or you may wait until the next shipping season for your area. We are not responsible for shipping delays or damage in shipment. We are not able to honor claims that are made more than 24 hours after receipt of the damaged product. After expiry of the terms mentioned above, customer is deemed to have approved the products delivered. For any concerns about your order, please contact us at email@example.com.
WHEN DOES MY ORDER SHIP?
We start shipping our first orders out by Mid September. When you order with us you can choose a delivery month of September, October, November or December or you can have us decide the best time to ship your order. We generally ship to the colder areas first, working our way south as the weather cools.